Refund policy

 

Please refer to the following policies for clear and accurate service:

At Brew+Bloom, we take pride in our arrangements being fresh and beautiful. If you received damaged flowers or other damaged products:

 

• Please take a photo of the product and email the photo, along with your name, order number, and the nature of the issue to hello@brewandbloom.ca.
• Quality complaints and/or deficiencies must be received within 24 hours following delivery, due to the perishable nature of our products.
• Once damage is confirmed, we will be happy to re-send a new product at our expense, or issue a store credit. Please note that due to perishable nature of our product, no refunds will be issued.

 

Order & Cancellation Policy

All changes and updates to your order should be done within one (1) hour of placing the order. Orders for Next Day Delivery cannot be amended or canceled. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Please double check all the information in your order when you place it. Changes and updates that are requested after this one (1) hour period are not guaranteed. Any and all orders placed during peak holidays (Valentine's Day, Mother's Day, Christmas) are final.  Unfortunately, during peak holidays, it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed.

Incomplete Orders

Orders placed with incomplete delivery information will be held until delivery information has been input. In the event that the delivery date selected is no longer available, your order will be moved to the next available delivery date at the time that order was completed. Incomplete orders cannot be refunded. We will fulfill the order on the next available delivery date or issue a store credit for a future purchase.